Eugene, Oregon Store

1885 Hwy 99 N, Eugene, Oregon 97402

541-688-1090 * 1-800-452-6372

Mon-Sat 9-6pm, Sun 11-4pm

Bend, Oregon Store

62929 N. Hwy 97, Bend, Oregon 97701

541-383-3011 * 1-888-683-3011

Mon-Fri 9-6pm, Sat 9-5pm, Sun Closed


BioGuard Tru•Blue Promise™

Never worry about algae again with our BioGuard® Tru•Blue Promise® program!

If you own a swimming pool, then you know how many memorable moments you’ve had there with your family and friends. But you may also recall missing a moment due to a sudden outbreak of algae.

This is one of the most common issues that confront pool owners, and wise caretakers know that the best course of action is to prevent them before they happen. Maybe you’ve cut corners here and there and tried to get by with lower quality products or skipped a step or two to save time.

Now green water occurs more often than you’d care to admit. And don’t forget about the added expense of using more chemicals and the extra time it takes to get your pool back into shape.

Let us take away your worries

With this exclusive BioGuard Tru•Blue Promise program, we’ll be sure you’re using quality products designed for ultimate prevention, that you’re using them properly and that you’re testing your water with the most in-depth analysis available.

When you use our proven products and follow our advice, the chances of an algae problem are dramatically reduced and you’ll have spectacular looking water all season long. But the best part is that if you’re loyal to the Promise and you still end up with algae, we’ll give you everything you need to fix it for FREE.

Now that’s peace of mind that ensures you’ll never miss a moment again in your pool. Stop by and chat with one of our friendly, helpful BioGuard pool experts and learn exactly how the program works or keep on reading for more details.

BioGuard Tru•Blue Promise™

Who is eligible for the Promise?

All pool season customers who:

  1. Use a chlorine sanitizer or salt chlorinator (bromine or biguanide systems are not eligible at this time)
  2. Purchase at least one qualifying product from each category in the table below:
System Chlorine Salt Mineral Springs®
Step 1/ Sanitizer SilkGuard Complete® Tab or SilkGuard Complete® Sticks n/a Beginnings® and Renewal®
Step 2/ Shock Smart Shock®, Oxysheen®, BurnOut® 73, BurnOut® 3, Easy Shock & Swim®, CLC®, OR CLC® Classic
Step 3/ Algicide Algae Complete®, Banish®, Back Up® 2, Algae All 60®, or SaltScapes® Algae Remover
Other n/a Mineral Springs® SaltScapes® Cell Cleaner or SaltScapes® Scale Defender Mineral Springs® Stain & Scale


By registering for the Promise, the pool owner agrees to:

  1. Continue to use only eligible BioGuard® products and follow suggested treatment routine
  2. Get water tested regularly at this BioGuard Dealer and perform recommended water balance adjustments

What conditions are not covered?

  1. Chlorine Demand (due to insufficient sanitizer levels)
  2. Metal Staining
  3. Water Balancing
  4. Equipment Issues
  5. Cloudy water

To redeem an algae issue:

  1. Bring a water sample to this BioGuard Dealer for an ALEX® Water Analysis
  2. Once the issue is verified, BioGuard Dealer will provide a FREE BioGuard Tru•Blue Promise Solution Kit containing products recommended by ALEX to fix the issue

Click here for complete program terms and conditions

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